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Marketing Minor: Making every guest feel like part of the family

Minor Hotels has been going from strength to strength in establishing its hotels and brands across Africa, with Avani and Anantara now familiar names. The hotel group is progressively making inroads in...

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How to keep hospitality industry employees motivated during the festive season

©Cathy Yeulet via [[www.123RF.com 123RF]]</span>As the festive season is the busiest time of the year, staff in the hospitality industry are under increased pressure.

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Prioritising effective EAM software solutions for customer satisfaction in...

Image Supplied</span>In a fast-paced, high turnover industry, it is essential that every guest is given the same experience. Most would say that to be successful in the hospitality industry...

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Always-on a must for South African digital travellers

©Peter Bernik via [[www.123RF.com 123RF]]</span>We are currently amid an industrial revolution which is transforming every sector of business. While the travel industry is arguably ahead of the...

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Disruptive innovation: Are we there yet?

©gstockstudio via [[www.123RF.com 123RF]]</span>Society both likes and fears the concept of disruptive innovation. We like to experience new ways of travelling and creativity in cooking dishes....

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Technologies that will enhance hotel experience in 2018

©Antonio Guillem via [[www.123rF.com 123RF]]</span>As we look forward to closing the year, Jumia Travel takes a keen look at emerging and growing hotel technologies that will shape the new year.

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The handy travel companion amplifying hotel service and guest experience

Wednesday, 5 December 2017, saw the launch of the 'handy' device into the South African market as a means to revolutionise the travel and hotel industry.

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The Menlyn Boutique Hotel adapts to trends, undergoes a facelift

Reception area (Image Supplied)</span>The Menlyn Boutique Hotel, situated in the Menlyn Node in Pretoria has undergone a 'facelift' to its facilities, which includes the expansion of The Black...

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Hoteliers are lagging in the innovation stakes

© ekkasit keatsirikul [[www.123rf.com 123rf.com]]</span>Technology is definitely driving the hospitality industry but it also poses a threat because hoteliers are not necessarily early adopters....

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Tech can't replace the human touch in customer experience

The hospitality industry is one in which increased automation is not a risk to the futures of careers as customer experience and satisfaction are indisputably dependent on the human factor.

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Disruptive innovation in the hospitality industry? What disruptive innovation?

©Aleksandr Davydov via [[www.123RF.com 123RF]]</span>The hotel room of the future is likely to be a combination of the high-tech and high-touch. EHL's YU Virtual video highlights the former, with...

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Tourism enterprise Langa Quarter officially launched in Cape Town

The Langa Quarter team. (Image Supplied)</span>Flying under the radar in the Langa township in Cape Town since 2010, tourism enterprise The Langa Quarter has officially been launched recently....

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#BizTrends2018: Creating new hospitality paradigms

Over the past 50 years, most hotels have come up against stiff competition as guests become more discerning and accommodation supply continues to increase. However, this sector of the industry has been...

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#BizTrends2018: Trends shift as travel evolves

Enver Duminy, CEO, Cape Town Tourism</span>Travel is not a static experience - why, how and when visitors want to visit and interact with a destination is constantly evolving. It's up to...

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#BizTrends2018: 2018 travel forecast - seven trends to anticipate

Gavin Tollman, CEO, Trafalgar</span>Being ahead of the curve is something I love to challenge myself and my team on, hence we also take pride in it being synonymous with the Trafalgar brand. Here...

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Ten steps to create an accurate hotel income budget

Image Supplied</span>There are so many influencing factors to consider when setting a budget. It is a lengthy, but worthwhile exercise. The aim is always to: grow the business, set a realistic...

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#BizTrends2018: Top hospitality trends 2018

Leon Meyer, general manager at The Westin Cape Town shares his top hospitality trends for 2018.

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Why SA's class of 2017 should consider a career in hospitality

©Stephan Stockinger via [[www.123RF.com 123RF]]</span>The future prospects for South Africa's class of 2017 become an even more relevant discussion with the release of the matric results. The...

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#BizTrends2018: Advancing brands by aligning with the mindset of travellers

Simone Kuhn, Carlson Rezidor Hotel Group's business development manager for Africa and Indian Ocean</span>The Carlson Rezidor Hotel Group is continuously advancing its brands and product...

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IHG debuts in Algeria, opens Holiday Inn Algiers in strategic move

InterContinental Hotels Group's (IHG) has made its debut in Algeria with the opening of Holiday Inn Algiers - Cheraga Tower - the tallest building in Algiers, offering a unique, panoramic view of the...

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